Poor old John Lewis: there is bad news for the company breaking in today’s online pages. The headlines do not focus on the company’s forty-three stores across Britain or its provision of goods and services to the population or employment for 38,100 people; nor even a hint of its multiple charitable foundations which give out thousands of donations a [...]

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Jemima Khan described Peter Mandelson yesterday as ‘one of the most odious, self-satisfied, misogynistic men I have ever met’. As insults go, it may not be in the top division. It probably will never rival the acerbic comments of the great wits of the century like Winston Churchill, Oscar Wilde or Nancy Astor whose finely [...]

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Whatever your views on the politics of Margaret Thatcher, the cost of her funeral or the headline-grabbing fact that fascinators have been favoured by those attending it, the longest serving Prime Minister for 150 years was unique among British politicians. Yes, she was the first woman to hold the post and yes, hers is the [...]

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It’s a well- known fact: tell someone there is one subject they are not allowed to talk about and, well, obviously, it’s the ONLY thing they want to talk about. Think of Basil Fawlty desperately trying not to mention the war in the classic TV comedy; admittedly John Cleese goose-stepping around the hotel dining room [...]

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With news today that the Food Standards Agency is doubling the number of DNA tests to include steak, stock cubes and dripping, the full extent of the horse meat scandal is still not known. It’s a challenge, but getting crisis communications right can make all the difference. Press pictures of ready meals containing contaminated beef [...]

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Some brands fear social media for the power it gives to customers. In reality, customers can talk about your brand on social networks regardless of your presence. It makes sense therefore to try and manage those discussions in a way that won’t damage brand reputation and embraces the opportunities that engagement with potential and existing [...]

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